Latest PDF of 6210: Avaya Aura Contact Center Implementation

Avaya Aura Contact Center Implementation Practice Test

6210 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Test Detail:
The Avaya 6210 exam, also known as Avaya Aura Contact Center Implementation, is designed to assess the knowledge and skills of professionals involved in implementing Avaya Aura Contact Center solutions. The exam evaluates the candidate's understanding of contact center architecture, deployment models, configuration, and troubleshooting. Here is a detailed overview of the test, including the number of questions and time, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The Avaya 6210 exam consists of multiple-choice questions. The exact number of questions may vary, but on average, there are around 60 questions. Candidates are provided with a specified amount of time to complete the exam, typically around 90 minutes.

Course Outline:
The Avaya 6210 exam covers various courses related to Avaya Aura Contact Center implementation. The course outline may include the following key areas:

1. Architecture Overview:
- Understanding the Avaya Aura Contact Center architecture, components, and their functions.
- Familiarity with different deployment models and their benefits.

2. Solution Design and Planning:
- Gathering customer requirements and translating them into an Avaya Aura Contact Center solution design.
- Identifying the necessary hardware, software, and network infrastructure components for implementation.
- Planning for scalability, high availability, and disaster recovery.

3. Installation and Configuration:
- Installing and configuring Avaya Aura Contact Center software and hardware components.
- Configuring telephony integration, routing strategies, agent desktops, and other contact center features.
- Understanding the configuration options and best practices for optimal performance.

4. Testing and Troubleshooting:
- Performing system tests to validate the implementation and ensure proper functionality.
- Troubleshooting common issues related to installation, configuration, and integration.
- Understanding diagnostic tools and techniques for identifying and resolving problems.

Exam Objectives:
The objectives of the Avaya 6210 exam include evaluating the candidate's ability to:

1. Understand Avaya Aura Contact Center architecture and deployment models.
2. Design and plan an Avaya Aura Contact Center solution based on customer requirements.
3. Install and configure Avaya Aura Contact Center components.
4. Integrate Avaya Aura Contact Center with telephony systems and other contact center applications.
5. Perform testing and troubleshooting of Avaya Aura Contact Center implementations.
6. Follow best practices for secure and reliable Avaya Aura Contact Center deployments.

Exam Syllabus:
The exam syllabus provides a detailed breakdown of the courses and subtopics that candidates need to study. It may include:

1. Avaya Aura Contact Center Overview
2. Architecture and Deployment Models
3. Solution Design and Planning
4. Installation and Configuration
5. Telephony Integration
6. Routing and Scripting
7. Agent Desktops and Features
8. Reporting and Analytics
9. System Testing and Troubleshooting

Candidates should refer to the official Avaya documentation and study materials specific to the Avaya 6210 exam for the most accurate and up-to-date information on the test details, course outline, exam objectives, and exam syllabus.

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Avaya
6210
Avaya Aura Contact Center Implementation
https://killexams.com/pass4sure/exam-detail/6210
QUESTION: 58
A customer has purchased Avaya Aura� Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?
1. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setuptab
2. Contact Center License Manager > Configuration > Contact Center Licensing tab
3. CCMS > Multimedia Commissioning > Multimedia Licensing tab
4. Ignition Wizard configuration > Licensing tab
Answer: B
QUESTION: 59
Which three statements about Avaya Aura� Contact Center (AACC) Licensing are true? (Choose three.)
1. Agent licenses are availablefor both Nodal and Corporate Licensing.
2. A Corporate Enterprise license type is for a network ofAvaya Aura� Contact Center installations.
3. The Nodal Enterprise license type controls the licensing for a singleAvaya Aura� Contact Center node.
4. The licensing grace period duration is 15 days.
5. Nodal Enterprise licensing supports a Standby License Manager.
Answer: B, C, E
QUESTION: 60
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura� Contact Center (AACC) installation?
1. iceAdminIUSR_SWCBkup_SWC
2. AAD_UserAAAC_Adminwebadmin
3. AAAC_AdminIUSR_SWCwebadmin
4. iceAdminIUSR_SWCwebadmin
You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?
1. Select Application Routes > CDNs > Configured Routes > Select Application > Save
2. Select Application > Routes > Add Application > Save
3. Select Call Router > Application Routes> CDNs > Configured Routes > Add > Select Application > Save
4. Select CDNs > Add Application > Save
Answer: B
QUESTION: 62
Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?
1. Multimedia Dashboard
2. Reference Client
3. Server Utility
4. Server Manager
Answer: B
QUESTION: 63
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
1. C:\Contact Center\Logs\Common Components\DBMaintenance.log
2. D:\Logs\Common Components\DBMaintenance.log
3. D:\Avaya Aura\Contact Center\Logs\CommonComponents\CC_DBMaintenance.log
4. D:\Avaya\Logs\Common Components\CC_DBMaintenance
The Avaya Aura� Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)
1. You can perform a manual failover on the Active AAMS.
2. You cannot a manual failover on the Active AAMS.
3. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
4. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
Answer: A, C, D
QUESTION: 65
Avaya Aura� Contact Center (AACC) uses the media processing capabilities of the Avaya Aura� Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
1. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
2. AACC does not require a license for each AAMS instance in the solution.
3. AACC integrates withAAMS using Media Server Markup Language (MSML) based communication.
4. AAMS provides a MSML-based service type named ACC_APP_ID.
Answer: A, C, D

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Avaya Aura Contact Center Implementation Practice Test

6210 exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

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